Shipped by Amazon Logistics
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All orders are fulfilled and delivered by Amazon Logistics, which means you get:
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- Fast delivery: Depending on availability and destination, orders typically arrive in 2–7 days
- Free standard shipping: Applies to all standard deliveries (some oversized items may have a surcharge)
- Lower CO₂ emissions: By leveraging Amazon's efficient delivery network, we minimize our environmental impact
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Don’t be surprised if your package arrives in Amazon packaging — this helps ensure faster, more reliable delivery that’s better for the planet.
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Where We Ship
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- United States: All 50 states, including Alaska and Hawaii
- International: We ship to most countries worldwide. Shipping options and costs are calculated at checkout based on your location
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Please note: Some remote areas may not be eligible for delivery. Contact us before ordering if you’re unsure about your location.
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Processing Time
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- Orders typically ship within 1–2 business days
- During holidays, promotions, or new product launches, processing may take slightly longer
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You’ll receive an order confirmation email immediately after purchase, and a shipping confirmation with tracking once your order leaves our warehouse.
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Shipping Methods & Delivery Estimates
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During checkout, you’ll see available shipping options and delivery estimates based on your location:
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- Standard: 2–7 business days
- Express: 2–4 business days (where available)
- International Standard: 7–14 business days
- International Express: 4–7 business days
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Delivery times are estimates only and may be affected by customs inspections or carrier delays.
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Shipping Costs
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- Standard delivery: Free on all products
- Oversized items: A shipping surcharge may apply (clearly shown at checkout)
- Express options: Additional fees vary by region
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Duties, Taxes & Customs Fees
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- USA: Sales tax applied where required
- International: Orders may be subject to import duties, VAT, or customs fees determined by your local authorities
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We cannot predict or control these fees. Check with your local customs office if you have concerns about potential charges.
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Tracking Your Order
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Once your order ships, you’ll receive a tracking link via email. You can:
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- Click directly from the email for live updates
- Log into your account to view tracking and order history
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Lost or Damaged Packages
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We want your NOX to arrive in perfect condition. If something goes wrong:
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- Lost packages: Contact us if tracking hasn’t updated for 7+ days
- Damaged packages: Take photos of packaging and product, then contact us within 48 hours of delivery
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Multiple Shipments
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Sometimes items ship separately to ensure faster delivery (such as when accessories and units come from different warehouses). You’ll receive a tracking number for each shipment.

Changes & Cancellations

Need to change your shipping address? Email us right away atsupport@123sleep.tech with your order number.

• If your order hasn’t shipped yet, we’ll update it for you.
• If it’s already on its way, we’ll help redirect if possible (extra carrier fees may apply).

Questions?

Email our team at support@123sleep.tech  — we reply within 24 hours on business days.

• For setup, returns, or troubleshooting, visit our FAQ.
• Need to reach us another way? Use our Contact Page.

We’re here to help make sure your NOX arrives quickly and safely — so you can start sleeping better, faster.