We're confident you'll love your NOX, but if it's not the right fit, you're protected. Contact us within your return window for a prepaid return label (where available) and simple instructions. To qualify, items must be returned clean, undamaged, and with all original parts and packaging. 
Please note: For health and safety reasons, liquid-filled cooling pads that have been used cannot be accepted unless the return is pre-authorized due to a defect.