1) Returns
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Try It Risk-Free
Sleep with your NOX for 60 nights. If it's not perfect for you, you can start a return within your trial window.
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Return Eligibility
To ensure fairness and safety for all customers:
- Items must include all original parts, accessories, and packaging
- The cooling pad must be clean and undamaged (heavily used pads may be refused for hygiene reasons)
- Any bonus gifts must be returned or their value will be deducted from your refund
- Final-sale and refurbished items cannot be returned unless defective upon arrival
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How to Start a Return
1. Email support@123sleep.tech with your order number
2. We'll send a prepaid return label (where available) and packing instructions
3. Ship your return within 30 days of receiving the label
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International returns: Prepaid labels may not be available in some countries; you may need to use a trackable shipping service. Original shipping costs and import fees are non-refundable.
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Refunds
- Refunds are issued to your original payment method after inspection
- Please allow 3–10 business days for your bank to process the refund
- Shipping fees and import taxes are non-refundable unless we made an error
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Exchanges
Need a different size or want to upgrade? We're happy to help with exchanges — often the fastest way to get you sleeping comfortably.
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Damaged on Arrival?
Take photos of the box, packaging, and item, then contact us within 48 hours of delivery. We'll replace anything damaged in transit.
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2) Warranty
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Our Promise
Your NOX is protected against manufacturing defects for:
- Control Unit: 2 years
- Cooling Pad & Hoses: 2 years
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What's Covered
- Pump, fan, and electronic component failures from normal use
- Manufacturing defects in pad welds, channels, or seams
- Issues identified upon delivery
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What's Not Covered
- Normal wear and tear (minor surface marks, discoloration)
- Accidental damage, misuse, or improper setup
- Damage from unauthorized additives like essential oils
- Cuts, punctures, or pet damage to pads or hoses
- Commercial use unless specifically authorized
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How to File a Warranty Claim
1. Email support@123sleep.tech with your order number and issue description
2. Include photos/video showing the problem
3. Our team will troubleshoot and, if defective, arrange repair or replacement
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We often resolve issues by sending replacement components to get you back to sleeping cool quickly.
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Replacement & Shipping
- Approved warranty replacements ship free in eligible regions
- We may request return of the defective item for inspection
- Warranty applies to original purchaser only and is non-transferable
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3) Important Notes
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- Order Changes & Cancellations: Contact us immediately for address changes or cancellations. If already shipped, we'll assist with a return upon delivery
- Multiple Shipments: Some orders ship separately (unit and pad may come in different boxes) — you'll receive tracking for each
- International Duties & Taxes: These are collected by local authorities and not refundable by us. Check with your customs office about potential recoveries on returns

4) Need help?

Email: support@123sleep.tech

• Hours: Mon–Fri, 9am–6pm (local time)
• Typical response: within 1 business day

We’re here to help you sleep better — start to finish. If you have any questions about eligibility or timing, reach out and we’ll guide you step by step.